I’m Ros Hodgekiss, Senior Project Manager at Campaign Monitor, email marketing nerd and Disaster Specialist & Trainer with the American Red Cross.

I live San Francisco, with roots in Australia and the Philippines.

My specialist areas include:

• Project management – Following PMO principles, my achievements include launching Campaign Monitor’s new customer support portal and knowledge base. Results in FY18 Q1-Q2 include: IRT reduced from 33 hours to < 1 hour, 10% reduction in case time-to-resolution, Support Contact Index (SCI) reduced from 0.109 to 0.066.
• Email marketing – 10+ years of design, operations and analysis experience, including the publication of definitive HTML email guides and resources.
• Design & Code – Dynamic content & API integration on the ‘Email Personalization’ landing page and email. Visual refresh of support.myemma.com.

Sometimes I participate in webinars, conferences and workshops, like:

• ‘Leverage Email Marketing for Deeper Donor Relationships‘, Nonprofit Technology Conference, New Orleans, March 2018 (available as webinar)
• ‘Webinar: Owning the Inbox: Sure-Fire Tactics to Improve Email Deliverability‘, Campaign Monitor & Kickbox, March 2018
• ‘Webinar: How to Leverage Email and Mobile Messaging to Elevate Customer Experiences‘, Campaign Monitor & Vibes, January 2018
• ‘Using Email to Automate Customer Service and Success‘, The Email Design Conference, San Francisco, 2016
• ‘Going International: How to Localize your Email Marketing Campaigns‘, The Email Design Conference, Boston, 2015
• The Future of Email Marketing, London, 2015 (organizer)
• ‘Staying Relevant as a Community Manager‘, Community Roundtable @ SXSW, 2015
• ‘CSS Support in Email: The Problem we should be Fixing First‘, Inbox Love,  Oct 2014
• ‘Customer-Centric Email Marketing‘, SXSW V2V, Las Vegas, July 2014
• ‘Adapt or Die: The Mobile Email Challenge‘, Future Insights Live, Las Vegas, June 2014

• ‘What’s Pushing Email Design Forward Today?‘, The Email Design Conference, San Francisco, London, Boston, 2013
• ‘Designing for Almost Every Device‘, Mobile Email Design Masterclass, February 2013
• ‘Optimizing HTML Email for Mobile‘, What Do You Know?, 2012
• ‘State of the Animation: Email, Video and the iPad‘, Ignite Sydney, March 2009

I also write a lot, too. For example:

• Campaign Monitor (2009 – now):
  • Blog & gallery
  • Monthly newsletter
  • Guide to Responsive Email Design

• Smashing Magazine:
  • ‘What 22 Billion Newsletters Tell Us About Designing For Mobile Email‘, August 2014
  • ‘Email Marketing for Mobile App Creators‘, August 2013
  • ‘From Monitor to Mobile: Optimizing Email Newsletters with CSS‘ , August 2011
• Tuts+:
  • ‘Working Harmoniously With Your Team on Web (and Email) Projects‘, August 2014
  • ‘The State of CSS 3 in Email Templates‘, May 2010

We can start a conversation by talking about:

• Places we’ve travelled – I go walkabout, I speak Spanish. México City is my long-weekend escape.
• Cycling, skiing and the outdoors – Favorite tour? Glacier National Park.
• Food – Gee, I can’t pass on fried chicken.
• Things that make you happy.

If you see overlap between your Venn diagram and mine, please get in touch.